Frequently Asked Questions

Are the products authentic?
– Innoglance confirms that all the products are 100% authentic and directly sourced from the brand's authorized distributors & importers.

How do I place order at Innoglance?
– You can place your order from website in a few simple steps:
1. Add to Cart / Buy It Now
2. Check Out 
3. Place Order

You can also place order by sending your name, mobile number & address to our Facebook page, Instagram & Whatsapp. 

 What is your delivery charge for inside Dhaka?

- Only 60 taka.

Do you deliver outside Dhaka? What’s the delivery charge for outside Dhaka? Which delivery service do you use?
– Yes, we do deliver all over Bangladesh and the delivery charge is 100 taka for outside Dhaka. We use third party courier services to deliver our products anywhere in Bangladesh.

How many days are needed to deliver products?

- Normally it takes 24 to 48 hours and within this time frame, all the products are delivered anywhere in Bangladesh, including Dhaka. In some cases, due to unavoidable circumstances, it may be delayed for an extra 24 hours, and it totally depends on third party courier company.

* You will be notified in advance about delays.

Can I use my Master/VISA/American Express card to purchase products from your website?
– No, we only accept cash on delivery for payment system which is very convenient for you and also hassle-free transaction for you.

Can I pay the amount through bKash/Nagad/Rocket to purchase my desired product?
– We are highly encouraged to pay money when you directly receive product from courier person. In some cases, if you want to pay in advance, then you can pay the full amount through bKash/Nagad/Rocket number: 01715 307 906 (Personal).

* No bKash charge will be applicable in this case.