Returns & Refunds
Last Updated: 19th January, 2024
Our Commitment to Customer Satisfaction
Welcome to Innoglance (hereinafter referred to as "we," "us," or "Innoglance"). We are committed to providing high-quality beauty care & lifestyle products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.
Returns- Initiating a Return: To initiate a return, please contact our customer support team within the day of receiving your products. You can reach us at innoglance.info@gmail.com or +880 1753 454 506.
- Return Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Any product not in its original condition, damaged, or missing for reasons not due to our error will not be eligible for a return.
- Refund Process: Once your return is received and inspected, we will send you an email, message or call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Refund Timeframe: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or as your convenience within 3 days.
- Shipping Costs: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
- Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately at innoglance.info@gmail.com or direct call: +880 1753 454 506 We will work with you to resolve the issue promptly.
We reserve the right to update, modify, or revise our Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about this refunds & returns policy or our practices, please contact us at:
Innoglance (innoglance.info@gmail.com)